How to Order

Shopping at www.paperplace.com.au is secure.

Our e-commerce system uses SSL (Secure Sockets Layer) – the industry standard for encryption technology used to create a secure transaction environment. If your browser supports the use of encrypted data transmissions, our Secure Socket Layer locks all information (i.e. your credit card number) passed from you to us in an encrypted manner, making it almost impossible to be intercepted by an unauthorised party.

There is a new service for our customers, mums with young children who have difficulty leaving home, and busy career people with hardly a second to spare. We are bringing The Paper Place to you.

Our service is available to people in any country. We have satisfied customers ordering from around the world. You will be surprised that the delivery charges are quite moderate. We will not ship any goods till we are sure you are comfortable with the fees.

ON-LINE ORDERING

How to Order:

When you enter the on-line shopping cart for all products or for our special scrapbooking products. ,

Choose the currency you wish to order with, depending on your location, as indicated by the flags.
Find the item you wish to purchase by moving through the aisles.
Enter the quantity you want for any item you wish to purchase.
Click on "Add all items to shopping cart" button before moving to another aisle or the checkout. Because many people wish to order multiple items per page, this appears to be a quicker method, so no need to press on "Add to basket" type of product on every product.
You can inspect the contents of your basket at any time before you finalise your order by clicking on the "View Basket Button".
After selecting all items required from all aisles, click on on the "Checkout" Button.
Minimum Value Order Is: $10.00

FAX OR MAIL ORDERING

How to Order:

Follow steps 1 to 6 as for Online ordering.

Whilst our shopping system is secure, using SSL (Secure Sockets Layer) – the industry standard for encryption technology, we recognise that some people are a little hesitant to supply information online. Hence, once entering your details, you may choose to click on the "Fax or Mail order" button, not "Online Order". This will print out your selection for later faxing or sending to us by "snail mail"

You may use our DO-IT-YOURSELF invitation ordering system if you want an easy method of ordering sets of invitations for a set number of people. You can "customise" the quantities of the component of each invitation set.

Special Orders

We will notify you if we have to order items in especially to fill your order and will require payment in advance. Once the order has been placed with our suppliers, we are unable to provide a refund or exchange.

Returns Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.
Where goods are faulty, you can choose between a replacement, an exchange or a refund.
*Special note: Due to health regulations we are unable to exchange or refund masks.

Cancellation Policy

Once your order is in the custody of the shipping provider it cannot be cancelled and becomes subject to our Returns Policy.
If you have placed an order via our website and need to cancel the order, you can do so by email or phone.
Please be sure to give your name, phone number, order number and the date you placed the order.

Payment Options

We accept the following forms of payment:
* Bankcard, Visa and Mastercard
* Money Orders
* Cheques.
(Please note we reserve the right to clear cheques prior to goods being shipped.)
* Direct Deposit Please allow 2 - 4 business days.
We do not have provision for Amex or Diners Club.

Local Delivery to Australian Locations

All deliveries are sent via Australia Post.

Express Delivery is available upon request and will be charged at additional rates.

We endeavour to fill orders within 2 business days, however this can take longer depending on the item content of the order. Please allow 14 business days for delivery from order or receipt of payment.

Australia Post Guidelines for delivery within Australia.
* Please note these are guidelines only. For more information contact your local post office.

Regular Parcel – Delivery to Capital cities etc allow 1 day
Regular Parcel – Delivery interstate allow 2 days
*Allow extra for country areas.

Express Post – next business day delivery.
*Please ask your post office to ensure you are located in the Express Post Australia Wide Domestic Network.

International Deliveries

Australia Post Guidelines for approximate time of delivery.

Air 3 - 10 Standard Business Days

Sea 2 - 3 Months

Priority Express Post International 3 - 7 Standard Business days

Express Post Courier International 2-4 Standard Business days

Place an order through our secure online store.

We constantly look to improve the speed and ease of ordering via our online store. Should you have any questions, or suggestions, your feedback is always welcome.